Refund Policy

Draft prepared for Aetheria MU. Have it reviewed before taking payments. Last updated 12 November 2026.

Digital items

Diamonds and items are delivered to your account right after payment, so purchases are final once delivered.

When we will fix or refund

• Not delivered: you paid but the diamonds or items didn't arrive within 24 hours. We deliver them or refund the payment.
• Charged twice: a duplicate payment for the same order is refunded.
• Wrong amount: you received less than the package you paid for. We add the difference.

How to ask

Contact support within 7 days of the payment with your username, character name, the payment reference number and the amount.

Not refunded

• Diamonds already spent, or items already used or opened.
• Accounts banned for breaking the Game Rules.
• Payments disputed with the provider while we are still handling your request.