Support
Most problems have a quick fix below. If yours doesn't, contact the team with your username and character name.
Quick fixes
The app won't install
Uninstall any older Aetheria MU first, free at least 1.5 GB of storage, then install the APK from the Download page again.
"You need to upgrade to the latest version"
Your app is older than 2.6.4. Close the game, uninstall it, and install the current APK from the Download page.
Stuck on a loading screen
Close the game completely and open it again. If it keeps happening on the same map, tell us the map name and your character name.
The game can't connect
Check Server status. If the game server is Offline we are restarting; try again in 5 minutes.
A top-up didn't arrive
Wait 15 minutes, then log out and in again. If the diamonds are still missing, send us the payment reference number and your username.
Contact the team
Include in your message:
- your username
- your character name
- what happened and when (your local time)
- a screenshot if you have one
Community links are being set up. The Discord server and Facebook page will be listed here when they open.